Intelligent Chatbots
Elevates customer experience 24/7. Handles all tasks simultaneously.
Saves precious time by helping agents with a multitude of tasks.
CHALLENGE
Customers are increasingly demanding best in class services and are even willing to switch service providers or pay more for it.
Although, having customer service on standby 24/7 is expensive, error prone and not very efficient.
The competition is strong and larger companies have already invested in newer technologies giving them a head start.
Over time, this causes many businesses to lose profit until it becomes impossible for them to market their products competitively.
SOLUTION
AI chatbots are becoming much more affordable than what they used to be. Now they're accessible for every business, even when working with smaller budgets.
Intelligent chatbots, powered by machine learning, are getting smarter by the day and are now able to handle more sophisticated questions. They provide relevant responses or articles from the knowledge database and the self-service portal that were given by support agents within the same context for which they received a high customer feedback score.
Additionally they can answer questions regarding the tracking of shipments, stock availability, managing appointments, answering FAQs and many more.
By placing them at the front line of customer engagement strategies, they save minutes with every customer interaction, allowing the agents to handle more complex cases.
VALUE
Increased customer engagement
Increased availability 24/7
Reduced customer service costs
Reduced customer service response times
Reduced customer churn rate
Optimized interactions with customers
Optimized task management
Improved customer satisfaction & brand reputation
Improved team morale
Saves customer's time
Provides a seamless and professional experience